The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.
In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.
Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services:
Visit: Auten Claims Management
To explore more about Chantal Roberts and her contributions to the industry, visit:
Visit: CMR Consulting
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
Episodes
94 episodes
Episode 94: Summer Liability Basics For Adjusters
A lawn mower throws a rock through a car window. A kid hops a fence to grab a baseball near a backyard pool. A trampoline turns one “fun afternoon” into a catastrophic injury demand. Summer liability claims love to masquerade as simple, and tha...
Episode 93: Contractor Damage, Subrogation, And Smarter Claim Handling
Spring doesn’t just bring warmer weather, it brings a whole new wave of claims problems: roofers canvassing neighborhoods, frozen-pipe losses getting repaired, and construction crews breaking ground. We sit down and get specific about what adju...
Episode 92: Spring Storm Claim Playbook
Spring storms don’t just damage property, they scramble the story of what happened. One day it’s hail. The next it’s wind-driven rain. Then a ceiling stain shows up weeks later and everyone argues whether it’s a new loss, wear and tear, or “dam...
Episode 91: How To Adjust Frozen Pipe Losses Without Missing Coverage
Frozen pipe losses are one of those claims that look simple on the surface, right up until the policy language and the facts start fighting each other. Today we walk through the biggest freeze-claim mistake we see: treating a burst-from-freezin...
Episode 90: Warming Up The Zamboni For Espinal
A slip on ice can look like a small accident until you see what it turns into on a claim file: multiple defendants, competing contracts, fading memories, and a fight over what the weather actually did at one exact address. We get into why snow ...
Episode #89: Deposition Survival For Adjusters
Ever felt your file work turn into a courtroom minefield? We sit down with a clinical neuropsychologist who coaches witnesses to break down why depositions are adversarial even when they sound friendly, and how adjusters can protect credibility...
Episode #88: Winter Heat, Cold Pipes, and Hot Claims: Investigating Seasonal Losses
Winter brings more than snow and high heating bills. It brings puffback claims, chimney fires, frozen pipes, temporary heating setups, and a steady stream of liability questions.In this episode, William and Chantal break down common wint...
Episode #87: Speed Limits Aren’t Permission Slips In A Storm
Storm clouds don’t just darken the sky, they raise the duty of care. We dig into how snow, ice, fog, and heavy rain change what “reasonable” looks like behind the wheel and at the claim desk. From multi-car pileups to slow-speed parking lot cra...
Episode #86: Anatomy of a Slip and Fall Claim
A slick floor, a hard fall, and suddenly everyone asks the same question: who pays? We open the claims toolbox and walk through slip and fall cases step by step, showing how quick evidence work, clear liability analysis, and smart communication...
Episode #85: Negligence Is A Mistake; Bad Faith Is A Pattern
Want a practical blueprint to avoid bad faith and close cleaner files? We dig into the real-world habits that separate defensible claims work from patterns that draw regulator heat and lawsuits. Starting with a crisp definition—negligence is a ...
Episode #84: Holiday Claims Without The Headaches
Holiday cheer meets claim chaos, and we’re here to make sense of it. From overloaded outlets and dry Christmas trees to frozen pipes and black ice, we walk through the winter risks that drive property, auto, and liability claims—and how smart a...
Episode #83 - Rules Of The Road For Adjusters: Fault, Foreseeability, And Last Clear Chance
We rethink “rules of the road” from an adjuster’s view, showing why left-hand turns aren’t always at fault, how point of impact changes everything, and when last clear chance controls the outcome. Practical field tips help you collect better ev...
Episode #82 - Giving Thanks (and Adjusting Attitudes)
🎧 Spotify Episode Description Episode 82: Giving Thanks — Bill’s Back!This Thanksgiving episode is all about gratitude. Bill returns to the podcast, and we share what we’re thankful for — from the people who mak...
Episode #81 - Category Five Conflicts
When the wind picks up, claims become a pressure cooker. 🌪️In this episode, Chantal and Heather tackle five real-world conflicts adjusters face during catastrophes — from underinsurance and staffing shortages to pressure, compas...
Episode #80 - Knowledge is Power
This one’s for the adjusters who keep learning even when nobody’s paying for training anymore.Heather and Chantal talk about what real professional development looks like today — from learning policy language on your own to staying sharp...
Episode #79 - Experts in Claims — When & Why to Call Them
🏈 Adjusters can’t do it all — sometimes you need to call in the experts.Heather and Chantal dig into the world of experts in claims. From engineers and origin-and-cause investigators to claims handling experts, we exp...
Episode #78 - The IA Glow Up & Grow Up- With 3 C’s and an H
Independent adjusting—explained by the people shaping it. Chantal and co-host Heather sit down with Chris Stanley (IA Path) and Calvin Newman (MOCAT) to discuss the realities of an IA career: the challenges, opportunities, and how...
Episode #77 - The Myth of the Bad Faith Boogeyman
Not every denied claim is bad faith. Not every mistake is a lawsuit waiting to happen. So why does it sometimes feel like “bad faith” is lurking around every corner?In this episode, Chantal and Heather Blevins (The Insurance Rebel
Episode #76 - Back to School with the Unfair Claims Practices Act
✏️ School’s back in session—and so is claims compliance. In this episode, Chantal and Heather Blevins break down the Unfair Claims Settlement Practices Act and what it really means for adjusters in today’s high-pressure environment. From docume...
Episode #75 - Certificates of Insurance: The Most Misunderstood Document in Insurance
Certificates of Insurance (COIs) look simple—but behind that one page is a world of fine print, pitfalls, and potential fraud.In this episode, Chantal and Sandy talk with Scott Margraves, a 33-year insurance veteran and founder of COI’s ...
Episode #74 - Adjusters, Reserves, and the Fine Line Between Insolvency and Bankruptcy
In this episode of The Art of Adjusting® Podcast, Chantal and Sandy break down the often-confused differences between bankruptcy, insolvency, and reserves—and why every adjuster should understand how their decisions impact a car...
Episode #73 - When Claims Get Ugly: Mastering the Tough Conversations
Ever had to break bad news to a policyholder already on the verge of tears—or threats? In this episode, Chantal and Sandy share real-world strategies adjusters actually need (no vanilla “just be empathetic!” advice here).🎙️ You’ll learn...
Episode #72 - Let Freedom Ring Adjuster Superpowers
In this episode of The Art of Adjusting® Podcast, Chantal and Sandy explore the superpowers that adjusters need to thrive in one of the most demanding and misunderstood professions. From clear communication and empathy to patt...
Episode #71 When the Damage Is Repaired But the Stigma Remains
What happens when a rental property is fully repaired after a tragic event… but no one wants to live there? In this episode, Chantal and Sandy tackle a tough listener question from Dave Iadanza about insurance coverage, loss of rent, and rep...
Episode #70 - How Agents, Risk Managers, and Adjusters Can Actually Get Along
In this episode of The Art of Adjusting® Podcast, Chantal is joined by guest co-host Sandy Avina to unpack the messy—but fixable—world of insurance collaboration. What happens when adjusters, agents, and risk managers all think they’re...