
The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.
In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.
Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services:
Visit: Auten Claims Management
To explore more about Chantal Roberts and her contributions to the industry, visit:
Visit: CMR Consulting
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
Episodes
Episode #66 - Start Repairs or Sit Tight? The Catch-22 of Property Damage Claims

Episode #65 - Matching Madness: Why Your Neighbor's New Roof Doesn't Mean You Get One Too

Episode #64: Dents and Dollars: The Real Impact of Hail on Your Vehicle

Episode #63: Claims Made vs. Occurrence: Unpacking Insurance Policies

Episode #62: Resilience & Relationships: The Human Side of Adjusting with Heather Blevins

Episode #61: The Insurance Implications of Sex Trafficking Lawsuits

Episode #59: Who’s Liable When Your Car is Stolen?

Episode #60: Navigating Policy Challenges During California's Wildfire Crisis

Episode #58: Unlocking the Power of Open Records with Mike Connell

Episode #57: Tree Liability and Risk Management: Insights from Marty Shaw

Episode #56 - Breaking Bias: Avoiding Confirmation Bias in Claims Handling

Episode #55: Giving Thanks: Lessons from Life, Insurance, and Collaboration

Episode #54 - From Lost Wages to Life Changes -The Art of Assessing Damages

Episode #53 - Transparency in Adjustment: Public Adjusters Breaking Down Barriers

Episode #52 - Slip and Fall Investigations: Five Defenses You Need to Know

Episode #51 - What We Love About Being a Claims Adjuster

Episode #50 - Multi-Line Adjusting: Tackling Property, Liability, and Everything in Between

Episode #49 - From Army Investigator to Insurance Expert: Insights from Barry Zalma

Episode #48 - Balancing Obligations: The Art of Ethical Claims Handling

Episode #47 - Ethics and Professionalism in Claims Handling: Lessons from Quentin Brogdon

Episode #46 - Level Up: Your Guide to Becoming an Expert Adjuster

Episode #45 - On Two Wheels: The Insurance Dynamics of E-Bikes

Episode #44 - Adjusting to AI: The New Frontier in Claim Management

Episode #43 - Balancing Tech and Touch: The Heart of Claims with Luis Diaz

Episode #42 - The Navigation of Litigation: The Adjuster's Role and Challenges
