The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.
In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.
Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services:
Visit: Auten Claims Management
To explore more about Chantal Roberts and her contributions to the industry, visit:
Visit: CMR Consulting
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
Episodes
83 episodes
Episode #83 - Rules Of The Road For Adjusters: Fault, Foreseeability, And Last Clear Chance
We rethink “rules of the road” from an adjuster’s view, showing why left-hand turns aren’t always at fault, how point of impact changes everything, and when last clear chance controls the outcome. Practical field tips help you collect better ev...
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Season 3
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Episode 83
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53:03
Episode #82 - Giving Thanks (and Adjusting Attitudes)
🎧 Spotify Episode Description Episode 82: Giving Thanks — Bill’s Back!This Thanksgiving episode is all about gratitude. Bill returns to the podcast, and we share what we’re thankful for — from the people who mak...
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Season 3
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Episode 82
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46:27
Episode #81 - Category Five Conflicts
When the wind picks up, claims become a pressure cooker. 🌪️In this episode, Chantal and Heather tackle five real-world conflicts adjusters face during catastrophes — from underinsurance and staffing shortages to pressure, compas...
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Season 3
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Episode 81
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45:42
Episode #80 - Knowledge is Power
This one’s for the adjusters who keep learning even when nobody’s paying for training anymore.Heather and Chantal talk about what real professional development looks like today — from learning policy language on your own to staying sharp...
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Season 3
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Episode 80
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55:55
Episode #79 - Experts in Claims — When & Why to Call Them
🏈 Adjusters can’t do it all — sometimes you need to call in the experts.Heather and Chantal dig into the world of experts in claims. From engineers and origin-and-cause investigators to claims handling experts, we exp...
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Season 3
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Episode 79
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55:31
Episode #78 - The IA Glow Up & Grow Up- With 3 C’s and an H
Independent adjusting—explained by the people shaping it. Chantal and co-host Heather sit down with Chris Stanley (IA Path) and Calvin Newman (MOCAT) to discuss the realities of an IA career: the challenges, opportunities, and how...
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Season 3
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Episode 78
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1:01:39
Episode #77 - The Myth of the Bad Faith Boogeyman
Not every denied claim is bad faith. Not every mistake is a lawsuit waiting to happen. So why does it sometimes feel like “bad faith” is lurking around every corner?In this episode, Chantal and Heather Blevins (The Insurance Rebel
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Season 3
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Episode 77
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1:01:07
Episode #76 - Back to School with the Unfair Claims Practices Act
✏️ School’s back in session—and so is claims compliance. In this episode, Chantal and Heather Blevins break down the Unfair Claims Settlement Practices Act and what it really means for adjusters in today’s high-pressure environment. From docume...
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Season 3
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Episode 76
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1:00:23
Episode #75 - Certificates of Insurance: The Most Misunderstood Document in Insurance
Certificates of Insurance (COIs) look simple—but behind that one page is a world of fine print, pitfalls, and potential fraud.In this episode, Chantal and Sandy talk with Scott Margraves, a 33-year insurance veteran and founder of COI’s ...
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Season 3
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Episode 75
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56:22
Episode #74 - Adjusters, Reserves, and the Fine Line Between Insolvency and Bankruptcy
In this episode of The Art of Adjusting® Podcast, Chantal and Sandy break down the often-confused differences between bankruptcy, insolvency, and reserves—and why every adjuster should understand how their decisions impact a car...
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43:52
Episode #73 - When Claims Get Ugly: Mastering the Tough Conversations
Ever had to break bad news to a policyholder already on the verge of tears—or threats? In this episode, Chantal and Sandy share real-world strategies adjusters actually need (no vanilla “just be empathetic!” advice here).🎙️ You’ll learn...
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Season 3
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Episode 73
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51:34
Episode #72 - Let Freedom Ring Adjuster Superpowers
In this episode of The Art of Adjusting® Podcast, Chantal and Sandy explore the superpowers that adjusters need to thrive in one of the most demanding and misunderstood professions. From clear communication and empathy to patt...
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Season 3
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Episode 72
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43:33
Episode #71 When the Damage Is Repaired But the Stigma Remains
What happens when a rental property is fully repaired after a tragic event… but no one wants to live there? In this episode, Chantal and Sandy tackle a tough listener question from Dave Iadanza about insurance coverage, loss of rent, and rep...
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Season 3
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Episode 71
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48:57
Episode #70 - How Agents, Risk Managers, and Adjusters Can Actually Get Along
In this episode of The Art of Adjusting® Podcast, Chantal is joined by guest co-host Sandy Avina to unpack the messy—but fixable—world of insurance collaboration. What happens when adjusters, agents, and risk managers all think they’re...
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Season 3
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Episode 70
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55:37
Episode #69 - The Leadership Ladder: Amy Cooper Shares RISE's Vision for Insurance Professionals
Ever wondered what it takes to transform an entire industry's culture? Amy Cooper, founder and CEO of RISE (Rising Insurance Star Executives), joins the Art of Adjusting podcast to reveal exactly how she's making it happen in the insurance worl...
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Season 3
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Episode 69
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24:51
Episode #68 - Understanding the Hard and Soft Insurance Market
The hard and soft market cycle remains one of the insurance industry's most powerful yet least understood forces. In this eye-opening conversation with industry veteran Chris Burand, we peel back the curtain on what's really happening within ca...
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Season 3
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Episode 68
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1:06:38
Episode #67 - Claims That Haunt Us: What Keeps Adjusters Up at Night?
What keeps insurance adjusters up at night? From catastrophic losses that inspire genuine nightmares to the frustration of policy limitations that leave families vulnerable, our latest episode delves into the claims that haunt adjusters long af...
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Season 3
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Episode 67
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45:13
Episode #66 - Start Repairs or Sit Tight? The Catch-22 of Property Damage Claims
Every adjuster encounters that frustrating situation where an insured has received their claim check but refuses to start repairs. They're stuck in limbo, paralyzed by the belief that beginning work means surrendering their right to coverage fo...
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47:29
Episode #65 - Matching Madness: Why Your Neighbor's New Roof Doesn't Mean You Get One Too
To understand how hail damage affects buildings and insurance claims requires understanding both the technical aspects of damage assessment and the human element of homeowner expectations. In this enlightening solo episode, Chantel Roberts dive...
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Season 3
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Episode 65
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47:24
Episode #64: Dents and Dollars: The Real Impact of Hail on Your Vehicle
When the sky pelts your vehicle with ice, the damage goes far beyond cosmetic dents—it triggers a cascade of insurance decisions that could impact your wallet for years to come. In this comprehensive guide to automotive hail damage claims, Bill...
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Season 3
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Episode 64
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49:56
Episode #63: Claims Made vs. Occurrence: Unpacking Insurance Policies
This week’s podcast dives into the world of claims made versus occurrence policies, shedding light on their significant differences and implications for those in the insurance industry. Our guest expert, Fred Fisher, shares valuable insights ga...
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Season 3
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Episode 63
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57:51
Episode #62: Resilience & Relationships: The Human Side of Adjusting with Heather Blevins
In this episode, we sit down with Heather Blevins, the renowned "Insurance Rebel," to explore the crucial role of resilience and relationships in claims adjusting. As professionals in a high-stakes, high-stress industry, adjusters face unique c...
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Season 3
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Episode 62
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59:13
Episode #61: The Insurance Implications of Sex Trafficking Lawsuits
In this thought-provoking episode of The Art of Adjusting® Podcast, hosts Bill Auten of Auten Claims Management and Chantal Roberts of CMR Consulting dive into a challenging and highly relevant topic: the intersection of ...
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Season 3
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Episode 61
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52:28
Episode #59: Who’s Liable When Your Car is Stolen?
In this episode of The Art of Adjusting®, William and Chantal dive into a listener's question about liability coverage for stolen vehicles and expand the discussion by exploring related topics from various Reddit subreddits focused on the insur...
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Season 3
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Episode 59
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42:52
Episode #60: Navigating Policy Challenges During California's Wildfire Crisis
This episode uncovers the critical challenges insurance adjusters face during wildfires, focusing on the complexities of coverage and claims amidst catastrophic losses. The hosts explore key policy exclusions, the role of governmental actions, ...
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48:10