The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.
In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.
Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services:
Visit: Auten Claims Management
To explore more about Chantal Roberts and her contributions to the industry, visit:
Visit: CMR Consulting
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
The Art of Adjusting® Podcast
Episode #33 - Mastering Statement Taking in Claims Adjusting
In this episode, Bill and Chantal explore the critical skill of statement taking in claims adjusting, highlighting its importance in both 1st party property losses and 3rd party liability claims.
Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjusting®, available now.
Our discussion begins by exploring the important role of statements in the claims process, emphasizing the need for accuracy and detail in constructing reliable narratives of events. We then shift our focus to techniques for effective statement taking. Here, we share best practices for preparing and creating a conducive environment for the interviewee. We discuss the phrasing of questions and the art of active listening, stressing the importance of capturing not just the facts, but also the subtle details of each statement.
Addressing the challenges in taking statements, we discuss common obstacles such as dealing with reluctant or uncooperative claimants, handling discrepancies, and navigating the ethical considerations crucial to the process. The conversation extends to the comparison of recorded versus signed statements, covering their pros and cons, legal considerations, consent issues, and how technology is changing the landscape of statement taking.
In our real-world scenarios and best practices segment, we share anecdotes and case studies that illustrate how these best practices are applied in actual scenarios. This segment provides valuable lessons from these experiences, emphasizing their practical applications.
We conclude the episode by summarizing the key takeaways, encouraging our listeners to apply these insights in their roles as adjusters. We also provide a sneak peek into our next episode of The Art of Adjusting® Podcast. Join Bill and Chantal on this informative journey as we explore the art and intricacies of statement taking in the dynamic field of claims adjusting. This is rated "E" as there is some profanity.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
