The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.
In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.
Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services:
Visit: Auten Claims Management
To explore more about Chantal Roberts and her contributions to the industry, visit:
Visit: CMR Consulting
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
The Art of Adjusting® Podcast
Episode #56 - Breaking Bias: Avoiding Confirmation Bias in Claims Handling
In this episode, William and Chantal dive into the critical issue of confirmation bias in insurance claims handling. They explore how biases—both conscious and unconscious—can affect claims processes, leading to misinterpretations and errors. Drawing from their extensive experience, they highlight the importance of:
- Peer Review Processes: Chantal emphasizes the value of roundtables and diverse teams in claims review to challenge assumptions and avoid groupthink.
- Open-Minded Investigations: William shares insights on maintaining objectivity and considering alternative perspectives when evaluating claims, especially in scenarios involving slip and falls, tree falls, and food poisoning.
- Agent Biases: The discussion addresses how agents’ vested interests in maintaining clean loss histories can inadvertently lead to errors or biases, and why coverage decisions should remain in the adjuster’s purview.
- Avoiding Groupthink: Together, they stress the need for varied viewpoints in claims handling to ensure accuracy and comprehensive evaluations.
The episode also touches on the role of communication in managing biases, with Chantal and William sharing personal anecdotes about overcoming their own assumptions.
For further insights, check out William’s blog post, “Addressing Confirmation Bias in Claims”, where he takes a deeper look into the challenges and strategies for overcoming biases in the claims process.
Tune in to learn how to identify and mitigate confirmation bias, avoid groupthink, and enhance the objectivity of your claims handling process. Don’t miss this insightful discussion!
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
