The Art of Adjusting® Podcast
Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry.
We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners.
In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world.
Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting.
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services:
Visit: Auten Claims Management
To explore more about Chantal Roberts and her contributions to the industry, visit:
Visit: CMR Consulting
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
The Art of Adjusting® Podcast
Episode #58: Unlocking the Power of Open Records with Mike Connell
In this episode of The Art of Adjusting®, Chantal and William welcome Mike Connell, CEO and Co-Founder of Risk Jockey, Inc., to explore the complex world of open records and Freedom of Information Act (FOIA) requests. With decades of experience as a licensed private investigator specializing in accident investigations, Mike shares invaluable insights on navigating open records applications, obtaining critical evidence, and overcoming challenges in claims handling.
Key Topics Covered:
FOIA vs. FOIL: Understanding federal and state-level open records laws.
Video Evidence: Challenges, costs, and best practices for requesting police body camera footage and traffic videos.
Timeliness in Claims Investigations: Why initiating open records requests early is crucial to preserving evidence.
HIPAA and Record Access: Navigating privacy laws and securing authorizations to expedite the release of critical records.
Outsourcing Open Records Requests: How Risk Jockey streamlines record retrieval, saving adjusters time and resources.
Mike also dives into the growing role of body cameras in claims investigations, the nuances of record retention policies, and strategies for handling difficult jurisdictions. Plus, discover how Risk Jockey integrates with claims management software to simplify record retrieval processes for adjusters.
Tune in to learn how a proactive approach to open records can enhance your claims investigations and why outsourcing these tasks might be the key to better, faster, and more cost-effective results.
Visit Risk Jockey to learn more or initiate a request.
Contact Mike Connell directly at 678-230-8891.
Don’t miss this episode packed with actionable advice for claims professionals seeking to streamline their processes and elevate their results!
This audio has been edited and engineered by Nicholas Kearns, 585-545-9976, cococola576@gmail.com, NJKearns@alumni.fullsail.edu
For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services, visit Auten Claims Management.
To explore more about Chantal Roberts and her contributions to the industry, visit CMR Consulting.
Promotions:
- Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now.
- The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here.
